IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

IMMEDIATE RESPONSE TOWING AND RECOVERY INC d/b/a IMMEDIATE RESPONSE TOWING CHICAGO respects your privacy and is committed to protecting your personal information.

"No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties."

Text messaging originator opt-in data and consent records are kept confidential and are used only for the purposes described in this Privacy Policy and to provide communications and services requested by you.

1. Information We Collect

We may collect the following types of information:

Personal Information

Name

Email address

Phone number

Physical address

Service location

Vehicle information

Vehicle make, model, and type

Towing or roadside assistance details

Service request details

Payment information, when applicable

Communication preferences and consent records

Non-Personal Information

IP address

Browser type and device information

Website usage data

Cookies and similar tracking technologies

Customer Communication Data

Towing and roadside assistance inquiry details

Service request information

Appointment and service information

Dispatch and service-status information

Chat widget and AI conversation interactions

Customer service history

Communication and messaging preferences

SMS opt-in and consent records

2. How We Use Your Information

We use your information to:

Provide towing and roadside assistance services

Provide vehicle recovery and related services

Respond to towing and roadside assistance requests

Schedule and confirm requested services

Send service confirmations

Send appointment or service reminders

Send dispatch and service-status updates

Provide estimated arrival or service-related information

Respond to service inquiries by phone, SMS, chat, or email

Provide customer support

Send marketing and promotional communications where you have provided appropriate consent

Maintain records of communication preferences and consent

Improve our website and customer experience

Maintain website and service security

Prevent fraud and misuse

Comply with applicable legal and regulatory requirements

We use information collected through our SMS opt-in process to provide the messaging services that you have requested and consented to receive.

3. SMS Messaging & Compliance

Text Messaging Program

By providing your phone number and opting into our SMS services, you agree to receive SMS messages related to your interactions with IMMEDIATE RESPONSE TOWING AND RECOVERY INC d/b/a IMMEDIATE RESPONSE TOWING CHICAGO.

SMS messages may include:

Service request confirmations

Towing service confirmations

Roadside assistance confirmations

Appointment or service scheduling confirmations

Dispatch updates

Driver or technician arrival updates

Estimated arrival or service-status updates

Rescheduling updates

Responses to service inquiries

Service-related updates

Customer support communications

Follow-up communications related to requested services

Marketing and promotional messages, including special offers, discounts, seasonal promotions, or other promotional communications where appropriate consent has been provided

Opt-In & Consent

SMS messages are sent only after the recipient provides appropriate consent to receive SMS communications.

Consent may be collected through:

Website forms

Service request forms

Surveys

Landing pages

Chat widgets

Scheduling forms

Direct interaction with a clear SMS consent mechanism

Other approved SMS opt-in mechanisms

We maintain records of SMS opt-in actions and consent where applicable.

Message Frequency

Message frequency varies based on your interactions with our service.

The number of messages you receive may depend on your towing or roadside assistance requests, service appointments, inquiries, dispatch communications, customer support interactions, and promotional communications for which you have provided consent.

Message & Data Rates

Message and data rates may apply depending on your mobile carrier and wireless plan.

Opt-Out

You can opt out of SMS communications at any time by replying STOP to any SMS message from us.

After sending STOP, you will receive a confirmation message. You will no longer receive SMS messages unless you opt in again.

Help

If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance.

You may also contact us at:

Email: [email protected]
Phone: +1 872-713-6299

Carrier Notice

Carriers are not liable for delayed or undelivered messages.

4. SMS Data Protection & Non-Sharing

"No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties."

We do not sell, rent, trade, or otherwise provide customer lists or SMS opt-in information to third parties for their own marketing or promotional purposes.

Text messaging originator opt-in data and consent records are not used for unrelated marketing purposes and are not shared with third parties except as permitted by the statement above.

5. Information Handling & Limited Disclosure

We may use personal information for legitimate business purposes, including:

Providing requested towing and roadside assistance services

Scheduling and managing service requests

Processing payments when applicable

Providing customer support

Responding to service inquiries

Delivering SMS communications that you have consented to receive

Maintaining and improving our website and services

Protecting the security of our systems

Complying with applicable laws, regulations, or valid legal requests

Information may be shared with subcontractors or service providers when reasonably necessary to support our business operations, such as customer service or services required to provide the communications or services requested by the customer.

Text messaging originator opt-in data and consent are excluded from other information-sharing categories and are not shared with third parties for marketing or promotional purposes.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.

Our safeguards may include:

Secure data storage

Access controls

Administrative security procedures

Technical security controls

Physical safeguards

Encrypted communications

SSL encryption for information submitted through our website forms

Internal data protection practices

We take reasonable measures to protect personal information; however, no method of transmission or electronic storage can be guaranteed to be completely secure.

7. Cookies & Tracking Technologies

We may use cookies and similar tracking technologies to:

Improve website performance

Analyze website traffic and usage

Understand how visitors interact with our website

Enhance user experience

Maintain website functionality

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

8. Age Requirement & Children's Privacy

SMS Age Requirement

By opting into our SMS services, you represent that you are at least 18 years of age.

If you are under 18 years of age, you may not opt into our SMS messaging program.

Children's Privacy

Our website and services are not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13.

If we become aware that we have unknowingly collected personal information from a child under 13, we will take reasonable steps to delete that information from our records.

9. Your Rights & Choices

Depending on applicable law, you may have the right to:

Access or request information about your personal information

Request correction or updating of inaccurate information

Request deletion of your personal information

Withdraw consent for SMS communications

Opt out of certain communications

Manage your communication preferences

To make a privacy-related request, contact us at:

Email: [email protected]
Phone: +1 872-713-6299

10. External Links

Our website may contain links to other websites or third-party services.

We are not responsible for the content, security, or privacy practices of external websites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, legal requirements, or privacy practices.

Any updates will be posted on this page with a revised effective date.

Your continued use of our website and services after an updated Privacy Policy is posted constitutes acknowledgment of the updated policy to the extent permitted by applicable law.

12. Contact Information

IMMEDIATE RESPONSE TOWING AND RECOVERY INC
d/b/a IMMEDIATE RESPONSE TOWING CHICAGO

Physical Address:
8431 W Berwyn Avenue, Apt 2
Chicago, IL 60656

Business Phone:
+1 872-713-6299

Support Email:
[email protected]

Website:
https://immediateresponsetowingchicago.com/

IMMEDIATE RESPONSE TOWING AND RECOVERY INC
d/b/a IMMEDIATE RESPONSE TOWING CHICAGO

Privacy Policy
Effective Date: January 1, 2026